We offer a customer-first refund and return policy. If you don’t like your candles no problem. We allow you to open the box, carefully take out your candle, and experience the cold scent. If you don’t like the scent (unlikely) you can ship the candle back and we’ll refund you the candle price and the shipping cost.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. T&C apply the candle must be returned exactly how you received it. With the lid in the box with the scented experience card. The candle under no circumstances can have already been lit.

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require proof of purchase via your emailed receipt. With all relevant packaging and candles to be in their original form.
Please contact us at info@jacobbearcandles.com for any more information